FAQ

  • How long would it take for my goods to arrive?
We generally deliver our goods within 5-10 business days. Our depot is located at Hornsby (NSW), and places closer to this location would occur  faster in transportation.


  • What happens if our goods don’t arrive within 10 business days? 
Please send the email to us with your details (Your name, Address and goods you have ordered), and we would chase it up for you. 


  • What happens when the product I have ordered was out of stock?
We do keep sufficient and monitor our stock level, but unfortunately, there could be occasion that we do not have enough stock to satisfy our customers demand.  When we could not fulfill your order due to insufficient stock, we would fully refund your transaction.


  • Would I will be able to exchange goods purchased online?
Our customers could exchange the goods within two weeks from the date of parcel has arrived or purchase in store due to change of mind. The good must be original condition including hang tag, never been used and proof of purchase is required.

Customer must pay for postage return to us, and postage for the goods send back to your location.
When customers visit our store to exchange the goods, there would be no postage fee would be charged, and this method would be the best way to save on delivery fee.


  • Warranty of goods
We ensure we would only distribute quality products, but there could be a possibility goods could have defect.
Most of merchandise we distribute comes with warranty. Warranty is only valid for product defect. Warranty is not valid for abuse, misuse or impact damage of the merchandise. Warranty is backed by manufacturer of the merchandise, and we do have send back to the manufacturer to claim the warranty. We could not process further on the warranty claim when manufacture rejects it’s not covered by warranty.
When the product is genuine faulty, customers could exchange or request refund of the goods they have purchased due to the Australian consumer law.
We would not able to compensate for the postage fee to your promise, or back to us. Customers must provide proof of purchase. 


  • Warranty of luggage
Every luggage we distribute comes with generous warranty. Warranty is only valid for product defect. Warranty is not valid for misuse or impact damage of the merchandise. Please refer the hang tag or warranty card attached with the luggage.
Most common damage of the luggage is done during transit. When the carrier handles your luggage behalf of you, it is their liability to handle your luggage in good condition. When the damage is done during transit, please contact your carrier who handles luggage behalf of you because impact damage of the luggage is not covered on the warranty.