If you are not satisfied with our product, we are happy to offer exchanges for the goods you have purchased. There is no refund for the changes of mind. Customers must provide receipt (proof of purchase) for the exchanges or return for the refund. The return claim must be made within two weeks from the the date of purchase of the goods.

We provide refund for the purchases when the product has manufacturing fault under Australian Consumer law.


For the customer visit our store, we do offer exchanges in product within two weeks from the date purchase of the goods. The items must be not used, hang tag must be on and it must be in original condition as when it’s purchased.

For online customers, we do offer exchange service within two weeks from date product has been arrived in your premise.

We are unable to compensate the cost of postage and packing for items sent to the customer. Customers must pay for the postage back to our store also there is no refund for the postage cost we have provided for you to send it to your location. It may also take us up to one month for a return by Australian post to be processed. It would be more convenient when customers visit our store, and we would be able to process the return faster.

When are sending your item by Australia Post, complete all relevant details on the Returns Slip, including the reason for the return of goods. Please repack your item with secure, the items being returned in the original packaging and it includes the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.
Please ensure a Certificate of Posting is obtained when depositing your parcel with Australia Post. This should be kept in a safe place as it bears a unique reference number which is used to trace your parcel should it fail to be delivered to Us. We will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting.

  • Delivery Terms and Condition

We are not liable for any Loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery. We could not guarantee delivery time for the goods.

We could only deliver the bulky goods in metropolitan area in Australia. If we are not able to make a delivery, we would refund full amount paid by customer.

There is a possibility that we could not deliver the goods to your location. In this case, we would fully refund the amount you have paid for the goods.

There is possibility that we do not have goods available in online in stock, and we wouldn’t be able to fulfil your order. We would refund the amount you have paid for this occasion.

Bag Scene reserves the right to not to honor any incorrect offers represented on the Website made by genuine human or system error. Where your order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), we will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error.

  • Warranty claim of the goods

We ensure we would only distribute quality products, but there could be a possibility goods could have defect. Most of merchandise we distribute comes with warranty. Warranty is only valid for product defect. 

Warranty is not valid for abuse, misuse or impact damage of the merchandise. Warranty is backed by manufacturer of the merchandise, and we do have to send back to the manufacturer for the warranty claim. We would be bot able to process further on the warranty claim, when manufacture rejects it’s not covered by warranty.

When the product has genuine fault, customers could exchange or request refund of the goods they have purchased due to the Australian consumer law. We would not able to compensate for the postage fee to your promise, or back to us. Customers must provide proof of purchase.